Privacy and cookies policy

Privacy and cookies policy concerning the protection of personal data

CNIL

In accordance with the provisions of the Data Protection Act of January 6, 1978, as amended, the Plazzart.com user data file has been duly declared to the Commission Nationale de l'Informatique et des Libertés (CNIL) under number 1632272.

Cookies

During your visits to Plazzart.com, a "cookie" may be automatically installed on your browser software. These cookies are used for statistical purposes and to recognize visitors when they return to the site (google analytics). You can configure your browser to refuse cookies. However, we inform you that in case of refusal of cookies, the Plazzart.com site may not function in its entirety or may be blocked.

Data collected and use

This policy aims to clarify the personal data we collect and the use we make of it, while respecting your rights.

Plazzart undertakes, in accordance with the legislation in force, to protect your private life by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data that you entrust to us.

You will find below all the useful information on the processing of your data, in particular the purposes and the recipients.

We collect and process only the data necessary for the purposes indicated and implement all technical and organizational measures to protect them against disclosure, loss, alteration or access by an unauthorized third party.

Conservation: we keep your personal data only for the time necessary for the purposes of the processing or the service determined.

In accordance with the law, we offer you the possibility of accessing, modifying and opposing the processing of your data, either directly via your personal spaces, or via customer service or our Data Protection Officer.

Commitment of our partners: the operations for which we call on specialized partners are the subject of a contract in order to ensure the protection of your data and the respect of your rights.

Depending on your purchases and your interactions with us, the most frequent processing operations are:

Management of thematic alerts and subscriptions to Plazzart newsletters,
Management of questions asked about items for sale on the site (Internal messaging / Questions answers),
Management of orders, invoicing and shipments,
Customer relationship management,
Managing the operation of your account,
Management of the security of banking sites and applications in the context of the fight against fraud,
Management of requests for the right of access, rectification, opposition,
Traffic measurement,
Personalization of ads.

We process your personal information transparently and securely.

Before your purchase

In order to register on the site, you must provide us with a valid e-mail address and choose a password.
The connection data (log-in and/or password) allowing you to connect to your Plazzart.com account are personal and confidential. For security reasons, you will not disclose your login and password to anyone. You can change your choices at any time by going to your customer area.

You will be solely responsible for the use of these identification elements by third parties, or for actions or statements made through your Plazzart.com account on the Plazzart.com site and guarantees PrivateLot against any claim in this respect. Thus, you will be solely responsible for all the consequences of a contractual, financial or other nature, which could result from any unauthorized use of your connection data by third parties. PrivateLot reserves the right to terminate your Plazzart.com account that distributes or uses these elements contrary to their intended purpose. In addition, PrivateLot reserves the right to suspend your Plazzart.com account in the event that we have reason to believe that your login data has been stolen or used without your consent.

Your personal data is stored on servers located in France or in the European Union. PrivateLot and its hosting providers have deployed appropriate measures to ensure the security of your personal data. However, we cannot guarantee that your communications and other personal data will not be intercepted or disclosed by a third party.

We do not have access to your password.
You can modify it at your convenience by going to the "My account" section.
You can delete your account and your personal data at any time by going to the unsubscribe page.
You can subscribe to our weekly newsletters Plazzart.com newsletter: a weekly dispatch, on Sundays,
Object of the week: a weekly mailing, on Tuesday,
Partner offers: Subscription to our partners' newsletters.

The recipients of this information are the marketing, technical and commercial departments of plazzart and their partners. You can manage your subscriptions at any time from the "My Account" section.

Keyword alerts and category alerts

You can subscribe to keyword or category alerts. You are alerted over time when new relevant items are put up for sale corresponding to your choices.
You can choose the frequency of your alerts, categories and keywords from the alert management page.

Questions

If you want to ask a question about an item, we ask you to enter a phone number and your email address.

In case of a purchase

In the case of a purchase, the information collected is your complete identity, a reference email address, a password stored in encrypted form, your delivery address, your billing address, telephone numbers. this information is stored in a database and in the form of cookies. The collection of this information is necessary for the implementation of our distance selling service.

The recipients of this information are the marketing, technical and commercial departments of plazzart and their partners.

You can manage your orders and delivery tracking at any time from the "My Account" section.

The purpose is invoicing, customer relationship management, logistics and satisfaction surveys.

Payment

Payments by credit card or Paypal are made through our service provider Paybox. Credit card information is not stored by our platform.

After your purchase

After making a purchase on the site, you must enter your billing and delivery data.
You receive an order confirmation message, and a tracking message for the shipment of your package.

Cookie management

To configure your cookies on Plazzart, click on the "Manage services" link at the bottom of the page.
For more information on cookies, consult the dedicated page of the site of the National Commission for Computing and Freedoms on this subject.

Sharing of personal data

We do not sell your personal data. However, we have to share them:
with the transport companies in charge of delivering your parcels (delivery data),
with the company Factomos (invoicing data),

Storage of personal information

Personal data is kept for the lifetime of your customer account, and until your possible request for deletion.
Billing data is stored in our billing tools.

Access to your personal data, rectification, opposition and deletion.

In addition to the unsubscribe form,
You have a right of access, rectification, opposition by sending an email contactus@plazzart.com

Closure of account and deletion of personal data

Finally, you can request the closure of your Plazzart.com account at any time and the deletion of your personal data by sending us a request by post or by e-mail using the unsubscribe form.

We will then destroy the data concerning you. However, we reserve the right to retain certain categories of data that may be necessary in the event of a subsequent claim or dispute, for the legally authorized retention period. However, this data will be deactivated and no longer accessible online.